Our vision is simple. We use technology to drive the health and well-being of patients in our markets around the world.

Henry Schein One is the global leader in providing dental practice management software and marketing solutions to dentists and dental professionals. Part of the Henry Schein Group and with a presence across Europe, Australia, and New Zealand, we provide dental software and services for over 90,000 dental practices worldwide. Our existing solutions serve over 400,000 clinicians and over half a billion patients! Our goal is to help turn good practices into great businesses; using our expertise to continuously deliver clinical and practice management innovation to the dental profession.

The Role:

We are on the lookout for a Customer Success Manager at Henry Schein One Australia. This is a new role and will be based out of our Melbourne office. You will have the opportunity to proactively engage with new and existing customers to improve their business outcomes and overall revenue performance. You will be working with our awesome customer success team to establish and enhance our customer relationships and provide expertise in customer success and growth by motivating and inspiring the team!

Your Responsibilities will include:

• Act as a primary point of contact for customers, addressing any questions, issues, or concerns.
• Track customer health and identify any issues early to prevent churn.
• Help customers maximise the value they get from our cloud based suite of products and services to achieve desired outcomes.
• Track customer metrics and satisfaction levels while providing frequent check ins to maintain engagement.
• Increasing the number of engaged customers that enter our customer success program.
• Identify sales opportunities for the Customer Growth team and work with the Customer Growth Manager to help sell additional value-added products.
• Build highly effective working relationships and strong rapport with our customers, going above and beyond to achieve results and ensure customer retention
• Identify trends and opportunities for continuous improvements for our customers

Your skills and personal attributes:

• 5+ years’ experience in a variety of customer facing roles (ideally across sales, marketing, customer success or product); with a proven track record of building high performing teams and delivering results
• A solution based mindset
• Excellent interpersonal and negotiation skills
• Knowledge of the healthcare market, particularly dentistry is preferred, but not essential
• Detailed understanding of the selling environment, customer value & economic drivers
• Excellent planning & organisation ability

What’s in it for you?

• A collaborative and fun working environment
• Opportunities for personal development
• Opportunity to play a critical part in the Henry Schein one team
• Worldwide career progression
• Central location in our brand new South Yarra office! With first class local amenities and restaurants nearby.
• Close to public transport links
• Flexible working arrangements – WFH!