How you’ll make an impact

As a Training Consultant you will be driven and have a passion for high quality face to face training. Driving practice success and showing practices how our solutions are crucial to patients getting access to dental care. You will be working closely with the wider training consultants and the training team leader on how to deliver professional training.

As we launch Dentally into Canada, you will play a key role in our growth and success. In between your training engagements, you will work closely with the entire cross-functional team to ensure customers are happy, productive, and successful. As future initiatives and needs arise with the growth of Dentally in Canada, your input and the customer feedback you have gathered will be essential to the company’s success.

What you'll do

· Conduct personalization of the software to meet customer requirements.

· Train and support our customers in the use of Dentally on-site in their own practice as well as remotely online as needed.

· Ensure best practice training to maximize usage of the software and associated modules.

· Promote and train software features in such a way as to maximize usage of our products to grow revenue for both the customer and our company.

· Monitor and manage simultaneous training tasks, ensuring key milestones are being met on-time and without issue.

· Work with the larger training team with the production of training related documents and associated tasks.

· Work with the team to plan and refine training initiatives in an ever-changing environment.

· Train other TSM’s in the software and processes as required.

· Attend industry trade shows and represent the Dentally brand.

· Make active contributions and bring new ideas to help the overall growth and success of Dentally.

· Provide customer feedback and insights to Product Development and Sales to enhance customer satisfaction.

What you’ll bring with you

The following is desirable but not essential

· Strong, professional face to face customer service experience.

· Ability to think and solve problems on the fly in a busy and challenging role.

· Excellent communication skills, both with External customers and with Internal teams, with the ability to demonstrate the way forward while working on your own initiative.

· A strong work ethic with the desire to exceed expectations.

· Previous training experience and or a training qualification.

· Dental experience will be an advantage.

· Highly motivated and capable of working as an effective team player, you will need to rely on the internal teams to make sure your sites are onboarded smoothly.

· Previous experience working away from home as a sole representative of a company is advantageous.

Availability

· Able to travel within Canada up to 3 weeks per month

· Available for travel on evenings and weekends

This is a hybrid role, with one day in office, to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.

Our Recruiting Process 

We try to make our process as simple as possible whilst giving you and us opportunities to learn about each other.

• Quick intro/screening call
• Short online behavioural and cognitive assessment
• First Interview
• Second Interview including presentation

We pride ourselves on fostering a flexible, high-performing culture that is inclusive and supports professional growth. As a future team member, you will embrace ownership, transparency, communication and collaboration.

The posted range for this position is between CAD 73,000 and CAD 85,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

• 3% RRSP matching
• Comprehensive health benefits plan, including 100% drug coverage
• 3-week paid vacation, growing up to 5 weeks with tenure
• Unlimited paid flex days
• Paid Birthday off