Head of Partnerships - SaaS
Shape Dentally’s partner ecosystem and marketplace, connecting platforms, workflows and APIs to deliver better customer outcomes and transform dental care.
We usually respond within three days
About Us
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Our Culture
Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies for 4 consecutive years, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.
What We Do
Dentally, solves real-world problems across three core areas.
Clinical; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.
What This Role Is vs Isn't
We're being direct about this, because it's the part people most often read differently.
This is an ecosystem and platform role, not a channel role.
It's judged on the quality and depth of what we integrate with, not on the number of partners signed or a co-sell pipeline.
If your strongest work is reseller networks, referral programmes or alliance revenue targets, this probably isn't the right fit.
If you think in terms of platforms, workflows, APIs and which partners genuinely deserve to be part of an ecosystem, this is a role built for you.
Your Impact
We're looking for a Head of Partnerships to define and scale our marketplace and partner ecosystem. You'll work at the intersection of Product, Engineering, Customer Success and Commercial teams to decide where partnerships create greater value than building internally, which integrations matter most to customers, and how the ecosystem evolves over time.
This isn't a role focused on signing as many partners as possible. Success is measured by ecosystem quality, customer value, integration adoption and long-term platform growth.
Your Focus
Ecosystem Strategy & Growth
You'll set the long-term direction for the Dentally ecosystem and marketplace, ensuring it supports both our product strategy and our customers' evolving needs.
Define the vision, operating model and multi-year roadmap for the Dentally marketplace and partner ecosystem
Shape our marketplace portfolio strategy, identifying the partner categories and investment priorities that deliver the greatest customer value
Evaluate build, buy or partner opportunities and make recommendations based on customer impact, strategic fit, technical feasibility and commercial value
Identify where partnerships can strengthen workflows, accelerate innovation and expand the value of the Dentally platform
Marketplace & Ecosystem Governance
You'll ensure our ecosystem scales in a deliberate, high-quality and sustainable way.
Own the governance and performance framework for the marketplace and partner ecosystem
Define standards for API usage, partner onboarding, selection, tiering and ongoing participation
Establish clear operating standards and performance measures across the partnership portfolio
Ensure ecosystem investments and priorities remain aligned to business objectives
Cross-Functional Leadership
Partnerships don't succeed in isolation. You'll work closely with Product, Engineering, Customer Success, Sales, Marketing and regional leadership teams to align priorities and deliver measurable outcomes.
Coordinate execution across multiple teams and regions
Align stakeholders around shared commercial, customer and product goals
Manage the partnerships budget, investment strategy and resource allocation
Build senior relationships across the wider technology and healthcare ecosystem
Represent Dentally and Henry Schein One externally with key partners and industry stakeholders
Building a High-Performing Team
You'll lead and develop a talented partnerships team capable of scaling the ecosystem alongside the business.
Lead, coach and develop team members
Create a culture of accountability, collaboration and continuous improvement
Ensure team members hve clear development goals, regular feedback and career support
Hire exceptional talent as the team grows
Champion an inclusive and values-led team culture
What You'll Bring With You
We're less interested in a specific career path and more interested in how you think.
You'll likely have experience in strategic partnerships, product partnerships, ecosystem management or platform-focused SaaS environments.
Experience building and growing ecosystems, marketplaces or strategic partnership functions within SaaS
A track record of creating scalable operating models, governance frameworks and performance measures
The ability to translate strategy into clear roadmaps, priorities and measurable outcomes
Strong people leadership experience, with a passion for coaching and developing others
A solid understanding of APIs, integrations and platform ecosystems
Sound commercial judgement and the ability to assess partnership opportunities through both customer and business lenses
Strong product instincts, with a bias towards solving real customer problems
The ability to influence senior stakeholders and align teams around a shared vision
Comfort operating in fast-moving, ambiguous environments where structure needs to be created rather than inherited
Diversity
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
Working as one
Making it easy
Caring about care
Making it happen
- Department
- Customer Success & Account Management
- Role
- Head of Partnerships
- Locations
- Remote (UK)
- Remote status
- Fully Remote
- Employment type
- Full-time
About Henry Schein One
We are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their patients.
If you are passionate about dental technology and want to be part of a team that is making a difference, then Henry Schein One is the place for you. We offer a variety of career opportunities, from software development to customer support. We are always looking for talented and motivated individuals to join our team.
Together, we can change the future of dental care.
Here are some of the ways we are changing the future of dental technology:
- We are developing cloud-based practice management software that makes it easier for dental professionals to manage their practices.
- We are developing artificial intelligence-powered tools that help dentists diagnose and treat dental conditions more accurately.
- We are developing teledentistry solutions that make it possible for dentists to provide care to patients in remote areas.
- We are developing virtual reality and augmented reality tools that help dentists train and educate their patients.
We are just getting started. We are committed to changing the future of dental care, and we need your help. Join us and be part of the team that is making a difference.