About Us

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.

What We Do

Dentally solves real-world challenges at scale in the UK, Canada and APAC across;

• Clinical -AI-powered diagnosis for early detection of disease and mouth cancer. AI transcription for more accurate note taking. Advanced 3D + 4D imaging for deeper clinical insight.

• Practice Management - Automate every aspect of running a dental practice, from appointments, payments and patient communications to workflows, analytics and third-party integrations. Built to reduce admin and give teams more time to focus on patients.

• Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.

Our Culture

Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies for 4 consecutive years, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

We are problem solvers, not ticket takers, and we champion creative problem-solving. 
Customer success is at the heart of everything we do and we strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.

What This Role Is

A consultative, commercially minded inside sales consultant role where you'll help dental practices get more value from our software through discovery, solution selling, product demonstrations, business improvement and customer growth.

What This Role Isn't

• A traditional cold-calling, new-logo sales role.

• A pure Customer Success position focused only on support or retention.

• A technical implementation or onboarding role.

• A transactional sales role centred on pricing discounts and quick closes.n.

Your Impact

Consult with customers and uncover opportunities.
Spend time understanding how dental practices operate today, identifying challenges, inefficiencies and opportunities for improvement.

• Uncover customer needs, challenges and opportunities.

• Challenge existing ways of working and share new ideas.

• Assess buying readiness and commercial potential.

• Build relationships with key decision-makers.

Demonstrate value and recommend solutions.
Help customers understand how our products can improve the way they work.

• Deliver product demonstrations and consultations.

• Recommend solutions that improve practice performance.

• Share best-practice advice and workflow guidance.

• Handle questions and objections with confidence.

Drive customer growth and software sales.
Identify and progress opportunities within our existing customer base, owning them through to a successful outcome.

• Follow up qualified leads and customer opportunities.

• Manage opportunities from discovery to close.

• Create proposals and commercial recommendations.

• Identify upsell and cross-sell opportunities.

• Deliver against sales and conversion targets.

Guide customers through change.
Help customers adopt new ways of working and successfully transition to better solutions.

• Assess readiness for change and adoption.

• Help customers overcome barriers and risks.

• Partner with Onboarding and Customer Success teams.

• Support customers in achieving measurable value.

Share insight and improve how we work.
Act as the voice of the customer across the business.

• Keep CRM records, forecasts and pipeline data up to date.

• Share customer feedback and market insights.

• Contribute to webinars and best-practice content.

• Work cross-functionally to improve customer outcomes.

Your Skills & Experience

• 4+ years' in B2B SaaS, enterprise software sales, account management or customer success.

• Leading consultative sales conversations, from discovery and qualification through to recommendation, objection handling and close.

• Demonstrable success improving customer adoption, retention, product value or commercial outcomes.

• Confidence delivering software demonstrations and articulating value to customers.

• Strong communication, storytelling, negotiation and stakeholder management skills.

• Experience identifying customer challenges and turning them into practical business solutions.

• Familiarity with Challenger Sales or a similar insight-led sales methodology.

• Strong commercial mindset - track record of achieving sales, growth, adoption or retention targets.

• Using CRM/AI platforms to manage pipeline, forecasting and customer opportunities.

• Comfortable using customer data and metrics to inform recommendations and conversations.

Diversity

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

Our Values

Everyone at Henry Schein One is encouraged to live and demonstrate our core values:

• Working as one

• Making it easy

• Caring about care

• Making it happen