Our Academic team supports dental schools and training programs across Canada with two leading products, axiUm and Ascend Academic. These platforms help institutions manage clinical workflows, streamline teaching, and enhance the student learning experience. We empower dentists to focus on patient care, ensuring practice success, and our work starts with the students who will become those dentists. With more than 20 years of experience in Canadian dental practice management and global academic-dental markets, our team builds reliable, easy-to-use tools that help students, faculty, and clinic staff work smarter every day.

Senior Product Manager

We are seeking a highly organized and customer-focused individual to join our team as a Senior Product Manager on a temporary leave coverage basis. In this role, you will take ownership of the axiUm product portfolio, keep priorities moving, and represent customer needs from discovery through launch and adoption. You are passionate about turning customer feedback into practical product decisions, and you communicate product value clearly to customers, prospects, and partners.

At HSOne Canada, you’ll join a flexible, high-performing team that values curiosity, collaboration, and ownership. You’ll work in an environment that encourages creative problem-solving, open communication, and the freedom to make a visible impact, with support for professional growth.

As a Senior Product Manager, your key responsibilities will include:

• Lead customer discovery with clinical and administrative users and internal teams, validating problems across multiple sources before committing to build

• Design and run experiments and prototypes to test solutions early, and use the results to shape roadmap priorities

• Define outcome metrics, guardrails, and measurement plans for each initiative, and document decisions along with their assumptions and risks

• Maintain and advance the axiUm roadmap by scoring opportunities on impact, effort, and risk, developing business cases, and explaining trade-offs to stakeholders

• Analyze product usage and performance data, interpret metric anomalies, and translate technical trade-offs for engineering and business teams

• Coordinate release readiness with Engineering and go-to-market teams, including training materials and resolution of customer escalations

• Build privacy, accessibility, and compliance checks into product planning, and coach junior product managers on discovery, metrics, and responsible design

• Opportunity Assessment and Prioritisation: Evaluate initiatives on value and effort, and make trade-offs explicit

• Ethics, Risk and Compliance: Identify and reduce privacy, accessibility, and compliance risks early in planning

Where you’ll work: This is a hybrid role, with two days in office per week to facilitate brainstorming and team building. Our office is located across from Guildford Mall in Surrey, BC.

Qualifications

• 5+ years of product management experience

• Experience building and maintaining product roadmaps, and presenting product direction to customers and internal stakeholders

• Experience running customer discovery and framing problems from multiple customer sources

• Experience designing experiments or prototype tests, and using the results to change roadmap priorities

• Experience defining outcome metrics, baselines, and guardrails, and writing measurement plans

• Experience writing SQL or BI queries and interpreting metric anomalies

• Experience scoring and prioritizing initiatives, and explaining trade-offs to stakeholders

• Experience meeting privacy, security, or accessibility requirements in regulated or health-related products

• Experience working with agile teams using Scrum, and coordinating go-to-market launches

Asset: dental industry experience, gained in clinical practice or with a dental software provider, along with experience delivering enterprise products or taking over in-flight initiatives.

Our recruiting process

We keep our process simple so you and we can learn about each other.

• Recruiter screening call

• Short online behavioural and cognitive assessment

• Hiring Manager interview

• Second interview, including a presentation

For us, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation and benefits

The posted range for this position is between CAD $115,500 - CAD $131,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

• 3% RRSP matching

• Comprehensive health benefits plan, including 100% drug coverage

• 3-week paid vacation, growing up to 5 weeks with tenure

• Unlimited paid flex days

• Paid Birthday off

• 1 volunteer day per year

• Health and wellness spending account